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Do I need to see a doctor?

The coronavirus

For questions about the coronavirus, please contact 0800 1351 or check the RIVM website, which is updated daily, for the most up-to-date information on the current situation.

What should you do?

  • Across the Netherlands, everyone with a cold OR cough OR fever should STAY AT HOME.
  • Only contact the GP or doctor’s office by TELEPHONE if you have serious symptoms.
  • We will assess whether you need to be tested based on the RIVM guidelines.
  • Individuals confirmed to have coronavirus must remain in home isolation until they are free of symptoms for more than 24 hours.

If you have an appointment at the doctor’s office, we urge you to go in alone. Children may be accompanied by one adult.

TELEPHONING THE OUT-OF-HOURS GP SERVICE

The out-of-hours GP service in Doetinchem is intended for urgent health problems that cannot wait until the next day or after the weekend. If you require a GP urgently between the hours of 5:00 pm and 8:00 am, over the weekend or on a public holiday, telephone the out-of-hours GP service. In order to provide everyone with the best possible care, we operate an appointments-only service.

 

 

SHOULD I GO TO THE OUT-OF-HOURS GP SERVICE?

Health problems that can be dealt with by the out-of-hours GP service

  • Acute onset of worrying 
    symptoms
  • Sudden, severe pain
  • High fever (in children)
  • Worsening symptoms of a serious illness
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Or phone your GP between the hours of 8:00 a.m. and 5:00 p.m. After 5:00 p.m. call the out-of-hours GP service on: 0314 329 888.

Health problems that cannot be dealt with by the out-of-hours GP service

  • Troublesome, but not serious
    health
    problems
  • Existing health conditions
  • Repeat prescriptions
  • You do not have time to go to your GP
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Or phone your GP the next working day.
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If your life or that of someone else is in immediate danger, telephone the 112 emergency number.

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Information and a sympathetic ear about suicide prevention.

Who is the out-of-hours GP service for?

You can contact us for assistance if you live or are staying in our practice area. See the map. Depending on the severity of your problem, we will advise you over the telephone or we will ask that you attend the out-of-hours GP service. If this is not possible for medical reasons, a GP will visit you at home.

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How does the out-of-hours GP service work?

The out-of-hours GP service is only for urgent health problems that cannot wait until the next time your GP surgery is open. How does it work? Please watch the video for detailed information (check the sound).
[This video is also available with English subtitles]

Accessing your medical details

The GP will be better able to assess your health problem, to make a diagnosis and to treat you if he or she can see your medical details from your GP. That is why Oude IJssel out-of-hours GP service accesses your medical details held by your GP, providing you have given your prior consent for this. This will enable the out-of-hours GP service to treat you more effectively.

Giving consent

If required for your treatment, are you okay with a locum, a pharmacy or a medical specialist requesting your current medical details? Give your GP and pharmacy permission to share your details.

You can give your consent in three ways:
Option 1: tell your GP and pharmacy
Option 2: Given them a completed consent form
Option 3: Give your consent online at: www.volgjezorg.nl/en

Your medical details are available via the Landelijk Schakelpunt (LSP, National Switch Point)

Medication

Collection

If you are given a prescription by the out-of-hours GP service, you can collect your medication straightaway from the hospital pharmacy. The hospital pharmacy is based in the TEC building at the Slingeland Hospital, one floor above the out-of-hours GP service.
The hospital pharmacy’s opening hours are the same as those of the out-of-hours GP service, i.e. from 5:00 p.m. to 8:00 a.m., at the weekend and on public holidays.
Telephone number: 0314 – 363475

Fees

Outside of office hours, you can collect your medication from the hospital pharmacy. The government has decreed that the pharmacy must charge an additional fee for medication that you collect outside of office hours. This fee will be included in the amount you pay for your medication; so, you may end up paying more than you are used to.
Please note: health insurers will not necessarily cover the cost of all medication. For more information, please check your health insurance policy.

Rates

In the Netherlands, the rates for GPs are set by the Dutch Health Authority (Nederlandse Zorgautoriteit). These rates are charged to cover costs. Oude IJssel out-of-hours GP service is a not-for-profit venture. A charge will be made for every contact with the service for which a medical assessment is made. If we have the correct insurance details for you, we will submit the invoice directly to your health insurer. The advice and treatment provided by the out-of-hours GP service is covered by all health insurers in the Netherlands, and you are not required to pay an excess.

No excess

You are not required to pay an excess for advice, treatment, the consultation and visits provided by the out-of-hours GP service. However, medication and GP-prescribed blood tests are subject to an excess. The excess is set nationally and the following levels apply:
€385.00 per year for adults (18 years and older).

Telephone consultation: € 25,-
Consultation: € 118,-
Home visit: € 177,01

For questions about your bill or invoice, you can contact the financial administration team at Oude IJssel General Practitioner Care on working 
days by telephoning 085-48540079 or by e-mailing: fin.admin@hzoij.nl

Rates ruling by the Dutch Health Authority Number: 295-0605-20-1 Date effective: 01 January 2020

Got questions about the fees listed on your health insurer’s healthcare fees statement? Click here for further details and an explanation.

Direct payment

If your insurance details are incomplete or incorrect at the time of making an appointment, we will ask you to pay for your treatment with your debit card. Following payment, you will receive an invoice that you can then forward to your health insurer.
The advice and treatment provided by the out-of-hours GP service is covered by all health insurers in the Netherlands, and you are not required to pay an excess.

Invoice to your home address

If it becomes apparent on invoicing that your insurance details are incomplete or are incorrect, an invoice will be sent your home address. You can then forward this invoice to your health insurer.

FAQs

We have provided a list of frequently asked questions and their responses below. Can’t find your question here? Please send an e-mail to info@hzoij.nl. Wherever possible, we will respond to your enquiry within five working days.

Got a medical question? If so, please contact your GP.

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Huisartsenpost Oude IJssel B.V. is
part of Huisartsenzorg Oude IJssel B.V.

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Kruisbergseweg 27
7009 BL Doetinchem
+31 314 329 888

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